Thank you for visiting and shopping at drinkbrood.com. Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 4-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Please select the shipping method and time to see the total cost of shipping.
Delivery delays can occasionally occur.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
BROOD Refreshments Co. Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
BROOD Refreshments Co. Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We currently ship internationally, please contact us to process order.
If the product you have purchased from BROOD Refreshments Co. is in the unlikely event defective, then you may return it within the first 30 days for either credit or a full refund. However, note the refund is not extended to the shipping and handling fees. Please notify us first via email at firstname.lastname@example.org and we will guide you forward. Please do not send the item back prior to informing us.
Please resend the item in it's original packaging to:
BROOD Refreshments Co.
1585 Britannia Road E - Unit C10
Mississauga ON, Canada
We strongly recommend to use a courier when reshipping an item.